Gwen Navarrete Klapperich

Gwen Navarrete Klapperich
Training Coordinator

Gwen holds over 15 years of experience in training & development, customer service supervision, and quality assurance initiatives, and has worked in various industries such as retail, call centers, healthcare, government, hospitality, nonprofits, and continuing education. As HANO’s training coordinator, she is primarily responsible for the preparation and delivery of open forum training for both in-person and online offerings. She also assists in the development of new training products, and supports overall tracking and evaluation of training products and services.

Gwen holds a CPTD® (Certified Professional in Talent Development, formerly Certified Professional in Learning and Performance) from the Association of Talent Development and earned her master’s degree in education specializing in Training & Performance Improvement from Capella University. She has dedicated her career to helping adult learners reach their professional goals through effective job training.