Klapperich International Training Associates (KITA) LLC, is a leadership and staff development training firm located in Kapolei, HI. As AI reshapes how work gets done, KITA guides organizations to optimize patient and client interactions to maximize people safety, increase customer loyalty, and retain talent. They hold over 20 years of combined safety, employee training, and management experience and the founders have written several publications and are sought-after speaker on safety, leadership, and employee training topics.
The five ideal times to work with the KITA include:
- When client or employee net promoter scores hit a new all-time low, your CEO and/or Board of Directors are demanding it get fixed and no one knows how
- When employee engagement scores drop through the floor and a top leader is specifically named as the problem
- When the safety and security of employees and clients are threatened causing people not to show up for work and a spike in complaints
- When turnover is over 10% quarter over quarter causing critical gaps in client service and missed deadlines
- When your organization is going viral because your clients or employees are unhappy and vocal
They can also help you:
- Design and implement professional development opportunities and training for staff and leadership
- Conduct ADA audits and deliver inclusion and accessibility training
- Coordinate and produce virtual webinars and conferences through program planning and platform support (i.e., Zoom, WebEx, Whova, etc.)
- Provide health & safety certification and training as a licensed training provider of American Red Cross and authorized OSHA instructor
- Determine causes behind employee performance issues and develop solutions to address them
HANO members will receive 10% off any training class per employee and 20% off other consulting services.
Visit their website for a full list of services and course offerings, or to set up a free 30-minute consultation to discuss your talent development needs.
KITA strives to be a social enterprise whose vision is to create workplace environments where learning barriers no longer exist. A portion of their revenue is funneled back into local and global communities to fund causes they care about.